Friday, September 20, 2019

How To Track Orders in Dropshipping?

One of the standard queries of customers regarding dropshipping is tracking orders.  A huge number of orders in dropshipping are accomplished in China. Because of this, it may take longer to process orders.  Besides, tracking orders is one means to secure our business by being trustworthy to our customers. 

How to track orders in dropshipping? There are several resources we can utilize to track the orders. The most popular methods are App / Software Plugins, Online Tracking System and Customer Service inquiry. This level of convenience is greatly enjoyed by customers who remain to patronize drop shipping to buy products. 

Moving on with order tracking, let us explain the course of events after an order has been placed.  By doing so, we would have an idea of the turnaround time to fulfill an order and how we can deal with customers who will ask about the status of their order. 

Dropshippers put up a store or an app or a website where the order can be placed.  Also, you can use this to view the status of the order and communicate with the customer.  As we go along, we’ll talk about the process and how a customer can view the status of their order using an app, or a software plugin. 

Ideally, the initial process should’ve been to browse the products on sale.  The customer will choose the product he desires to purchase and make that payment.  Although there are several ways to pay (using a credit card, PayPal, Cash on Delivery, Over-the-Counter payments, etc.) once the order has been placed, the details of the order will be sent to the supplier for processing. 

An email will be sent to the customer as an acknowledgment of the order made by the customer.  It normally contains the details of the order and customer details. The suppliers must verify the availability and let the customer know should there be an out of stock item. 

Approved items will be processed by the supplier and prepare for handling and be delivered to the customer by a courier service.  At this point, the details of the order may be available to the customer for tracking. They will get a tracking number of the order which they can use to refer to the order they made.  An estimated timeframe will be shown to the customer.

On the other hand, customers also have the option to trace the order using an online tracking system.  This could be the website of the freighting company or a universal tracking tool that is available to anyone who has access to the internet.  If the customer is unable to see the order status using the store’s website or app, this option is readily available to everyone. Accessible and free of use. 

We have noted a few reasons why customers will course into checking online account systems to view their order status.  But before we go to theses reasons, let us know what the following status means and how we can manage them. 
Pending 
There are two main causes if the order is on pending status.  
(1)  Stock not available.  The order is not authorized by the supplier because the item is out of stock.  Earlier we presented that it is the responsibility of the seller to update the customer when the item is not available.  If so, options to offer a different product variant, or refund (if paid) the payment to the customer. 
(2)  An issue with the payment.  Customers have multiple options to pay the order.  Should there be an error with the payment, the order will be placed on pending.  Sellers should not process the order at this point. The buyer is responsible to resolve the payment issue.  They may, later on, proceed with the order if this has been cleared. 

In-Transit
Commonly seen when the order was processed and a tracking number has been provided to the customer.  Generally, it takes 7-15 days to deliver the item depending on the location. There may be customary measures being followed to complete the shipping.  This is accounted for when giving out a delivery timeframe to the customer. 

Delivered
The status will change to "delivered" when the order has been accepted by the customer. There are times when customers use a mailing address such as PO Box. If so, the customers need to go to their mailbox to check the order. 

For Pick-Up
This status is applicable commonly if the address of the customer is not included in the areas where door-to-door delivery is possible. The courier service will leave the package to a partner hub, or post office and then send an update to the customer that the product is already available for pick-up.

Undelivered
The package was not delivered to the customer due to several reasons.  
  1. Invalid/ Incorrect Address
  2. Incomplete Address (Bldg, Unit Number, etc.)
  3. The intended recipient is not available, or no longer at the address.
On the list above, pay attention to “In-Transit” and “Undelivered”.  

To handle queries of customers asking for status if it has been stuck to the status “In-transit” for quite some time, contact your supplier to know the details of the order.  They will coordinate with the shipping company to know the status. Possibly, the updated tracking details will be given to the customer for status. 

If the status is “undelivered” then the seller needs to contact the customer and ask for the correct details.  Otherwise, it will further delay the delivery. As a best practice, we may ask for the mailing address to ensure that the address is valid. 

The technology in shipping has already improved and most of the transactions are manageable online.  Another advantage of dropshipping as a business model. You just need to ensure you partner with a reliable supplier to fulfill your orders.  

Multi-Drop is a good way to manage these queries because we offer a one-stop-shop starting from the product description, research, and analytics, to customer service.  Join us and let us help you with your dropshipping needs. 

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