Thursday, April 29, 2021

You know what, dropshipping is easy, just buy a domain name, bag the best hosting, choose a theme and put up a storefront of any product you want. People will come to buy the products and you will hit that 6-figure mark in revenue over a year.


What happened? Doesn’t it sound right? If not, great, you're smart and are not likely to fall in those dropshipping gurus video ads that claim to make you a dropshipping millionaire in a couple of months. 


Well, I’ve been in the eCommerce business for 6 years now and let me tell you that it’s not easy at all. Problems faced during dropshipping are enormous. To throttle in the right direction, you need a strong will and passion. Otherwise, you will end up like other failed dropshippers. 


Anyway, here we have jotted down all the problems you might face during dropshipping and how you can tackle them with smartwork, perseverance, and positivity. Without any further ado, let’s have a look at each one of them. 


Problem 1: Finding the Perfect Supplier

Finding the right supplier for your dropshipping business is like finding the perfect pair of socks in winters. Not having the right supplier can freeze your business’s success and customer rates. So, let’s solve the 3 most common supplier problems that dropshippers face. 


Problem A:  Custom Products Don’t Match Your Expectations

Solution: Most dropshippers that source products from China often face a language barrier. Some suppliers may offer sales representatives that you may connect with. 


However, verbal communication might not be the best way for you to convey your product specifications. 


That is why you should ensure that you provide properly written specifications. Also, send in prototypes and extra details, especially if you’re going for high-value products. 



Problem B: Risks Of Getting  Scammed by the Supplier

Solution: First, try calling the supplier and then proceed to schedule a video chat with them. Check if they have legitimate sounding emails because oftentimes a scammer might operate under a generic Gmail or Yahoo email address.


Also, thoroughly read reviews made by verified customers that generally have a ‘verified customer’ badge. If something sounds too good to be true, then don’t ignore the red flags.  


Problem C:  Receiving Invalid Tracking Codes from Suppliers & Sending Them to Customers

Solution: The tracking codes can frequently get messed up due to international deliveries. So, check the tracking code before forwarding it to your customer. Don’t worry, even if you had sent an invalid tracking code to your customer earlier. Just accept your error and reassure your customer. Your customer would appreciate the honesty rather than being left in the dark. 


Problem 2: Consistent Delay in Order Processing Time 

A delay in order processing time means a delay in delivery. According to a Statista study, 37% of online shoppers are dissatisfied with businesses due to delayed delivery. 


Whenever you don’t see an order processing update after 24 hours, you should reach out to your supplier. By connecting with the supplier, you will have a clearer idea about the delay and can communicate the same to your customer.




Communication is the key to any successful dropshipping business. This is because consumers are used to the Amazon model of delivery, where robots pick the items from the shelf and ship it within a day or two. 


Most customers understand the circumstances when you inform them about the delay and show that your brand cares about them. In this way, you can responsibly tackle the issue of delayed order processing time and win back your customers. 


Problem 3: Complaints on Social Media Pages

Remember that one customer who leaves some annoying reviews all over your Facebook Business page just because her delivery wrapping package had a 1 cm dark spot on it? Okay, you might find some complaints to be utterly baseless, but that doesn’t mean you don’t have to deal with them. 


In fact, there might be a few legitimate complaints that would actually guide you through where you’re lagging in your dropshipping business. 



 So, let’s see how you can solve such complaints and be the superhero to save your brand image. 


  • Respond ASAP: Be quick to find complaints on your social media and respond promptly. Have 3-4 prompts ready with you so that you can personalize them quickly and acknowledge the complaint sooner. 

  • Accept Your Mistakes:  It’s no biggie even if you made an error there. Be honest and straightforward about your error and be willing to rectify it through returns, refunds, or smart apologies if the situation allows. Here’s one witty apology example: 

 

  • Try a 1:1 Conversation: Be understanding of your customer’s concerns and offer them personalized support whenever needed. Try and fix a call or a video call with them depending on the seriousness of the error. 

  • Follow A prompt but don’t automate replies - Customers will roll their eyes at you if you copy-paste the same “We will look into this better if you email us at enterbrandname@customersupport.com.“ So, do take the time actually to respond to your customer personally. 

The Final Advice

Apart from the common problems that most dropshipping businesses face, there’s one problem that is often ignored, which is the lack of consistent efforts that causes most dropshipping businesses to shrink. 


If you start giving up on the inevitable initial problems, it might be difficult for you to build a sustainable dropshipping business. 


So, learn to mitigate the initial problems by being proactive in searching for the right supplier, informing customers about product processing delays, and resolving their concerns both on and off social media platforms. 


A good dropshipping business is not one that doesn’t face any problems. Instead, it’s the one that successfully learns to handle these problems. So, stop worrying about the problems and start strategically solving them.